Quality Inn Rosemead-Los Angeles

Very pleasant. Served a purpose.

Pros: Staff were very helpful. Reasonably priced for Los Angeles.

Pros: Staff members were very polite and helpful in getting our tv restored and running.breakfast was great aswell.

Pros: The breakfast is accept Scrabble eggs are to watery. An the lady doesn't smile doesn't say good morning

Good stay!!

Pros: Fast and easy check-in and check-out. The staff was nice and professional. The room was huge, and the beds were super comfortable. Breakfast was good, the coffee was great!

Um bom inn em Rosemead.

Pros: Gostei da localização, um lugar muito tranquilo e de saída para Las Vegas.

Cons: Nada.

Pros: Muy buenas intalaciones, buen precio y muy organizado a la hora del desayuno

Quality in equals quality rest.

Pros: Very quiet, clean, and relaxing. The price was great.

Cons: Carpet in the rooms was the only thing i did not like. I would have preferred wood laminate.

Pros: location was fine. room very clean and comfortable. friendly staff

Cons: earlier cafe opening maybe more food options or bar items

Good hotel, but employees are confused and sleeping on the job.

Pros: Breakfast was great and standard for hotels. It filled me up pretty quickly! The bed was very comfy, and the room was tidy. The location is in a quiet residential area but not too far from fast food restaraunts and other places that are open late where you can grab a snack.

Cons: I wanna start off by saying I don’t consider myself a Karen. I’ve worked in food service, hospitality, and customer service before, so I know how angry customers can get over small problems that are out of the employees control. However, EVERYONE was in the wrong here. My flight was changed to a much earlier flight, so I called and asked about early check-in pricing. I was told it was $40, and they’d be awaiting my arrival at that time. I called a few days before my flight, just to confirm one more time, and again was told that I’d be able to check in at 2AM for $40. Great, right? When we got there at 2AM, no one was in the lobby. We couldn’t get help for about an hour. I called the Quality Inn HQs and no one on the other end could get a hold of anybody, either, until another customer walked into the lobby and started yelling for help. Suddenly, a clearly VERY sleepy employee who had been sleeping in the office (you work night shifts for a reason. sleep in the AM!) comes out and says he can’t check us in because we are too early. I tell him we paid for early check-in, and he informs us theres no way thats possible because it’s not on my account. Mind you, I had called twice (as previously mentioned) and bith times they told me I was all set and it was added to my booking. He then calls his manager, which in turn leads to him telling us that we can get checked in early, but it’d be $100. I was extremely frustrated at this point. I tried getting the manager and HQ to help me out in at least honoring the $40 fee i was confirmed TWICE, but HQ told me their hands were tied and that the hotel can essentially charge me whatever they please. I was then told that the $100 early check-in charge is in this specific hotels policy. I get that, but shouldn’t your employees be made aware of this? Why is your employee promising me a $40 fee TWICE when they should know its $100? I filed a complaint with HQ and havent heard back from anyone.

Pros: THE StAFF, Food. Clean Rooms..Pricey now..when in the past it was well kept. But i know its due to what management allows and tolerates on the premises.

Cons: The noisy parking lot people hanging out. car doors slamming trash being left by them on the ground for staff to pick up when there are trash cans.